Services is the website operated by Hartley Health Pty Ltd –
We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Our primary goals in collecting information are to provide and improve our Services and to enable our users to enjoy, use, and easily navigate our Services. To provide you with a consistent user experience and to recognise you as a user across our Services, we may collect and combine data as described below; for example, data collected when you visit the Site from one browser or device may be combined or linked with data collected when you visit the Site from a different browser or device, which may also be combined or linked with product usage data.
Generally, we collect two types of information: Personal Data and Other Information. “Personal Data” is information that can be used to identify or is reasonably linkable to you as an individual, and may include Usage Information (as defined below). “Other Information” is information that is not linkable to you as an identifiable individual, including information that has been de-identified or aggregated with data from other users.
When you use the Services, we may collect the following Personal Data:
Your Personal Data is processed only to the extent necessary to pursue the purposes set out in this Privacy Notice. To learn about how long Hartley Health keeps your Personal Data, see Section 3, Data Retention.
Many of our services and features require some Personal Data. If you choose not to provide the necessary Personal Data, you may not be able to use certain services or features. If you choose not to share your Personal Data, features that require personalisation will not work for you.
We use your Personal Data to provide our Services and administer your enquiries. For example, when you create an account and become a Registered User, we may ask you for Personal Data so we can create your account or populate your profile (see “Registered Users” below). We may also use your Personal Data to update our Services or features, troubleshoot, protect our Sites, and users, or provide support to you.
We also use your Personal Data to improve and develop our products and services, personalise our products, make recommendations to you, and send you relevant offers. We may also use your Personal Data to send you Hartley Health newsletters, marketing or promotional materials, or other information that may be of interest to you. Where required by applicable law, we will obtain your consent to send you these communications. If you decide at any time that you no longer wish to receive them, please follow the unsubscribe instructions provided in any of the communications or update your user preferences information.
Registered Users. Once you become a Registered User, you will be able to use and update your dashboard/profile page by submitting certain Personal Data. The profile page will display your profile name as well as your profile picture, if you choose to upload one. You can choose what other Personal Data you provide as part of your profile. Providing such information is voluntary and should correlate with the degree of interaction you want to have with Hartley Health.
Other Information. Other Information will be considered Personal Data if it is combined with other data in such a way that enables you to be identified. However, where Other Information is taken alone or combined only with other non-identifying information, it will not be treated as Personal Data. We may use Other Information for any purpose, unless prohibited by law.
We may combine your Personal Data with Other Information and aggregate it with information collected from other users to attempt to provide you with a better experience, to improve the quality and value of the Services and to analyse and understand how our Services are used. We may also use the combined information without aggregating it to serve you specifically – for instance, to deliver information to you according to your preferences or restrictions.
Usage Information. When you visit or use the Services or use a Hartley Health website or mobile application that has Hartley Health features our servers automatically record information that your browser or mobile device sends or transmits (“Usage Information”). This Usage Information may include information such as your computer’s Internet Protocol (IP) address, browser type or the webpage you were visiting before you came to our Site, pages of our Site (or of the site you visited that had the Hartley Health feature), the time spent on those pages, information you search for, access times and dates, the model and device ID number of your mobile device, user settings, location (if you enable this feature), and statistics and information about your use of the Site. We use this information to provide and improve the Services, develop new products, and offer products and services that may be of interest to you. We also use Usage Information to monitor and analyse use of the Services, for technical administration, to secure the Site and protect those who visit the Site, to improve functionality and user-friendliness, and to better tailor our Services to our visitors’ needs. For example, some of this information is collected so that when you revisit the Services, we will recognise you and can serve advertisements and other information appropriate to your interests. Some of the Usage Information (like your IP address) is Personal Data.
We also use other parties (including Google Analytics) to provide usage analytics for our Services. These other parties will place their own cookies to collect traffic and activity data in order to deliver us relevant metrics and information. The collection of this data by these other parties is subject to their own privacy notices.
Below is an explanation of the different legal grounds we have for processing your information:
If you do not want Hartley Health to use your electronic contact details for marketing purposes, you can always follow the instructions to “unsubscribe” in our emails; or in accordance with Section 14 of this Privacy Notice below.
Hartley Health will process and access your Personal Data for as long as it is necessary to achieve the purposes described above.
We only share your Personal Data as described in this Privacy Notice. Through the Services, you are able to share your Personal Data when you share something through our Service, when you give us your consent to do so (like when we notify you that the information you provide will be shared in a particular manner and you provide us with such information), or when you share Personal Data with another party service (if you allow such sharing). We may share Other Information, such as de-identified data, with other parties.
Service Providers. We may share any of your data with companies and individuals we engage to facilitate our Services, to provide services to us or on our behalf, to perform related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of our features) or to assist us in analysing how our Services are used. We also share information about your use of Hartley Health products that does not personally identify you with service providers that store this information to improve the Services.
Compliance with Laws and Law Enforcement. In certain situations, Hartley Health may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. Hartley Health cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Hartley Health or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.
Business Transfers. Hartley Health may sell, transfer or otherwise share some or all of its assets, including your Personal Data, in connection with a merger, acquisition, re-organisation or sale of assets or in the event of bankruptcy.
We may also store, process or back-up personal information on servers that are located overseas (including through third party service providers). In some circumstances, we use third party service providers to carry out its functions and provide services.
While reasonable steps are taken to ensure these overseas recipients are subject to and comply with Privacy Laws, you acknowledge that these recipients may not be accountable under the Privacy Act and consent to the transfer of your information on this basis. If you are located in the EU, there may be additional restrictions on the overseas transfer of your information and we have also taken steps to give you the protections available to you under GDPR.
We give you options to help you understand what Personal Data we use and to request that we change how we use it. At any time, you may contact us to:
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Hartley Health aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
1. The Right To Access, Update Or Delete The Information We Have On You. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
2. The Right Of Rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
3. The Right To Object. You have the right to object to our processing of your Personal Data.
4. The Right Of Restriction. You have the right to request that we restrict the processing of your personal information.
The Right To Data Portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
5. The Right To Withdraw Consent. You also have the right to withdraw your consent at any time where Hartley Health relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
As described above, we and other parties we do business with (including advertisers on the Site), may place or recognise unique cookies or other technologies on your browser or device when you visit the Site or use Hartley Health. In addition to the uses above, these technologies enable the collection of information about online activities over time and across different websites and apps, which can be used to customise advertisements to you as you browse the Internet.
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Service does not address or is recommended to be utilised or accessed by anyone under the age of 18 years old.
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
If you have any questions about this Privacy Notice, please contact us via email at [email protected]